Users can use eDiscovery to export results to the in-place eDiscovery search to Microsoft Outlook PST file in the Exchange Admin Center (EAC). The search results will consist of all the components from mailboxes as well as public folders. It depends completely on the sources of the content from the eDiscovery search. These search results can be sent to other people also within the same organization. Once the search results are migrated to the PST file, they can be opened in MS Outlook. But, oftentimes a user faces a problem when the eDiscovery PST export tool failed to retrieve search configuration.
While using Office 365, you create an eDiscovery mailbox search in EAC (Exchange Admin Center). After doing this, you can export your desired search results to an Outlook PST file. As you hit on “Export to PST file”, a dialogue box will appear to install the eDiscovery PST export tool. As soon as you will download and install this export tool, you will experience the following symptoms.
For users who are using Internet Explorer (IE) version 9.0 or earlier, the application will try to connect but crashes. Also, an error message will not be displayed.
The problem can arise due to any software or hardware issue. But, the main causes which result in this type of error are:
Also read: How to Recover Deleted Emails in Office 365?
The solution for all the 4 different causes will be different. Users need to diagnose the issue and then opt for the solution accordingly.
Cause 1: In case, the problem is due to the absence of the .NET framework 4.5 or any other later version, users can install the .NET framework 4.5 or any other later version in the local system.
Cause 2: If the local intranet zone settings are not set up appropriately, then the user can add https://*.outlook.com to the local intranet zone settings in Microsoft Internet Explorer. This is achieved by following these steps:
Moreover, make sure that the following web addresses are not present on the list of trusted zone sites:
Cause 3: This is the solution when users are using any third-party browser other than Microsoft and ClickOnce application is not installed. Users can install the ClickOnce extension. The extension is found on the add-on webpage of the browser:
For Google Chrome: https://chrome.google.com/webstore/category/apps
For Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/extensions/?sort=featured
Cause 4: You can use the netsh command-line tool to run port 8080 on the proxy server. Users can do the following steps to remove the error that arises when they are using an outgoing proxy server and the connection server times out:
1. Launch command prompt window to execute the below-written command: netsh winhttps show proxy
2. Execute this command: netsh winhttps set proxy proxyservername: 8080
Considering the below points can troubleshoot the issue, so let’s have a quick look at them to get rid of eDiscovery PST Export Tool Failed to Retrieve Search Configuration hassle:
When the eDiscovery PST export tool failed to retrieve search configuration & the user can’t resolve this issue manually. Then going for an expert-recommended solution like Office 365 Exporter is a wise decision. One can opt for this professional utility instead of a complex & time-consuming eDiscovery Tool. Moreover, this service can convert mailboxes and public folders from Exchange Online to multiple formats in a short duration of time. So, without going anywhere, just acquire it for free by clicking on the below-mentioned “Download” button.
Sometimes the user wants to save O365 mailboxes to PST file. While using eDiscovery, the error occurs. eDiscovery PST export tool failed to retrieve the search configuration. This issue has different causes, and users can go for solutions depending on the cause. However, the manual method may result in data loss. Hence, an alternative to this problem also exists. Users can use the specialized tool as mentioned above.
Q: What is the maximum PST size for the eDiscovery export tool?
Ans. It depends on the version & configuration of the tool you are using. However, as per our research, the eDiscovery tool can export 10 GB of data in one go, for more files you have to repeat the task. Otherwise, it will divide your files into parts, if it is over 10 GB, e.g. if you want to export 60 GB of files simultaneously, then it splits those files into 6 parts.
Q: What is the search term limit for eDiscovery?
Ans. The search term limit for eDiscovery in Microsoft 365 is 150 characters, including spaces & operators.
Q: What are the prerequisites to troubleshoot the eDiscovery PST Export Tool Failed to Retrieve Search Configuration issue?
Ans. Resolving this issue can be done with these prerequisites: Verify permissions, ensure proper configuration, validate network connectivity, check search parameters, confirm Exchange Server version compatibility & review event logs for errors.
Q: How do I export data from eDiscovery?
Ans. To export data from eDiscovery in Microsoft 365, run a Content Search, review results, initiate export, specify settings, and monitor progress.